Refund policy
Thank you for shopping at Robot vacuum cleaner Store. We appreciate the trust you have placed in us and are committed to providing you with a satisfying shopping experience. If you are not entirely satisfied with your purchase, we're here to help.
Refund Eligibility:
To be eligible for a refund, please make sure that:
- The item was purchased within the last 30 days.
- The item is in the original packaging.
- The item is unused and in the same condition as when you received it.
Refund Process:
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Contact Us: Please contact our customer service team at
inforobotvacuumcleanerza@gmail.com
to initiate the refund process. Provide your order number and a detailed explanation of the reason for your refund request.
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Return Shipping: If your refund is approved, you will be responsible for shipping the item back to us. Shipping costs are non-refundable. We recommend using a trackable shipping service.
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Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is in satisfactory condition, we will proceed with the refund process.
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Refund Issuance: We will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Non-Refundable Items:
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may request evidence of the damage or defect.
Cancellations:
If you need to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the refund process will follow the guidelines above.